Privacy Policy

1. Introduction

This Privacy Policy explains how Smart Output Protection ("we," "us," or "our") collects, uses, discloses, and safeguards information when you visit our website, request a quote, or use our security, automation, or audio/video services. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — name, phone number, email address, mailing or service address, and any details you submit through our contact form, quote requests, phone calls, or email.
• Automatically collected information — IP address, browser type, device type, referring pages, and general usage data collected through cookies and similar technologies when you browse our website.
• Service-related information — details about your property or system needs that you share with us during a consultation, proposal, installation, or support request.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule consultations or service appointments
• Communicate with you about your project, proposal, or existing system
• Operate, maintain, and improve our website and services
• Send appointment reminders, service updates, or requested follow-ups
• Comply with legal obligations and enforce our agreements

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies (such as analytics tools) to understand how visitors use the site and to improve performance and content. You can disable cookies through your browser settings; doing so may limit some site functionality.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who support our business operations — for example, website hosting, email delivery, scheduling, or customer relationship management tools — under obligations to protect your information
• Professionals or subcontractors directly involved in delivering your requested service
• Law enforcement or regulators when required by law or to protect our rights, property, or safety

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain business and service records, and comply with legal, tax, or licensing obligations.

7. Your Rights & Choices

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at smartoutputprotection@gmail.com or 470-278-1090. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We will respond to verified requests consistent with applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may link to third-party sites, such as Yelp or Facebook. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our website and services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at smartoutputprotection@gmail.com or 470-278-1090, or by mail at McDonough, GA 30253.